PS5 fixes: crashes, stuck downloads and endless loading

Match the fix to the symptom. A game that is still locked, a stuck download and a crash during play are three different problems. Never delete save data as a fix.

1. Is it just locked?

Before launch time in your region the game will not start, even when fully downloaded. Wait for the unlock. Do not reinstall.

2. Update everything

1. Install any pending game update.
2. Open Settings > System > System Software > System Software Update and Settings.
3. Finish the update, then start the game again.

3. Restart

Close the game fully and reopen it. If the problem stays, restart the console from the power menu. Do not reset the console.

4. Fix a stuck download

1. Open Downloads/Uploads from the control center.
2. Select the game, choose Pause, then Resume.
3. Compare the required space on the product page with Settings > Storage.

5. Restore the license

Go to Settings > Users and Accounts > Other > Restore Licenses. If you play on a different account than the one that bought the game, sign in with the buyer account and enable Console Sharing and Offline Play in the same menu.

6. Rebuild the database

If downloads still fail, start the PS5 in Safe Mode and choose Clear Cache and Rebuild Database. This reorganizes the content database and does not delete your saves.

When you contact support, tell them exactly what happens: the game closes, the loading screen never ends, or the whole console freezes.